MEM Supply help center
Get the right answer without digging.
Start with the route that matches what you need. For direct help, email support@memsupplyco.com and expect a response within two business days.
Choose a path
How can we help?
Order Support
Tracking, changes, missing items, damage, or incorrect products.
Shipping & Returns
Processing, split shipments, returns, and official policy links.
Size & Fit
General measuring and fit guidance across product types.
Product Care
Basic care routes for workwear, boots, hi-vis, eyewear, and bags.
Crew Orders
Coordinated apparel, decoration, and crew outfitting inquiries.
Buying for a Team
Bulk product purchases without decoration.
Customer Accounts
Orders, tracking, profile, and account access.
Policies
Official refund, shipping, privacy, and store terms.
Contact MEM
Send a general or product question.
Frequently asked
Start with the basics.
These answers are intentionally general. Official policies and product-specific information always control.
How quickly will MEM respond?
We aim to respond to support requests within two business days.
Can items in one order ship separately?
Yes. Products may ship from different locations or suppliers, so one order can arrive in more than one shipment.
Where can I see my past orders?
Use Shopify customer accounts when enabled to view order history and tracking details.
Do you help with team orders?
Yes. MEM can help with ordinary bulk purchasing, coordinated apparel, and decoration inquiries.
Built for real workProducts selected for operators.
Useful knowledgeStraight answers from real operations.
Clear expectationsPolicies and support without games.
Team readySupport for crews and business buyers.