Shipping & returns
Clear expectations before and after checkout.
This page provides a plain-language overview. The official Shopify policies remain the controlling source.
Order journey
What to expect
Processing and delivery depend on the product and fulfillment location. Use confirmed timing only; avoid planning critical jobs around an unconfirmed estimate.
Order processing
Most standard orders are prepared after payment clears. Exact processing estimates can vary by product and supplier and should be confirmed in the store settings and order communication.
Split shipments
Products may ship separately when they are fulfilled from different suppliers or locations. Separate tracking messages do not mean you were charged twice.
Tracking
Tracking is sent when available. Customer accounts can also provide order and tracking access when enabled.
Returns
Eligible items may be returned within 30 days after contacting MEM first. Customers are responsible for return shipping. No restocking fee is planned.
Custom and decorated products
Custom, personalized, or decorated products are generally not returnable unless there is an approved quality or fulfillment issue.
Final-sale products
Final-sale or clearance items should be treated as nonreturnable when clearly marked.
Official store policies
Read the full policies.
The official policies below contain the complete terms. Review them before publishing any summary that creates a specific promise.
Frequently asked
Shipping and return questions.
Do I need to contact MEM before returning an item?
Yes. Contact support@memsupplyco.com before sending a return so eligibility and instructions can be confirmed.
Who pays return shipping?
The customer is responsible for return shipping unless MEM confirms the item was incorrect, damaged, or otherwise qualifies for a different resolution.
Do you charge a restocking fee?
No restocking fee is planned.
Can decorated products be returned?
Custom and decorated products are generally not returnable except for an approved quality or fulfillment issue.