Order support

Something went wrong? Start here.

Include your order number and clear details so we can investigate quickly. We aim to respond within two business days.

Before contacting us

A few things to check first.

Tracking has not updated

Carrier scans can pause between facilities. Review the latest tracking status and allow reasonable transit time before reporting a shipment as missing.

Only part of the order arrived

Your order may have split into multiple shipments. Check for additional tracking emails or account updates.

Address or order change

Contact MEM immediately. Changes cannot be guaranteed after fulfillment begins.

Damaged or incorrect item

Keep the product and packaging. Include clear photos and your order number in the support request.

Order support request

Give us the details.

Send the details and we’ll respond within two business days.

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