Refund policy
Refund and Return Policy
MEM Supply Co. accepts eligible returns requested within 30 days after delivery.
To request a return, email support@memsupplyco.com with your order number and the reason for the return. Returns must be approved before merchandise is sent back. Items returned without prior authorization may not be accepted.
Return condition
Returned items must be unused, unworn, unwashed, and in their original condition with tags, packaging, manuals, and accessories included when applicable.
Footwear must be tried on indoors and returned without wear, dirt, damage, or alteration to the soles, uppers, packaging, or box.
Return shipping
Unless the product is defective, damaged, or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are not refundable.
When MEM Supply Co. provides a prepaid return label, the label cost may be deducted from the refund unless the return is due to our error.
Non-returnable items
The following items are not eligible for return unless defective or incorrect:
- Custom-decorated or personalized merchandise
- Final-sale or clearance merchandise identified as non-returnable
- Used, worn, washed, altered, damaged, or incomplete items
- Products returned after the return period
Damaged, defective, or incorrect orders
Contact us promptly after delivery and include photographs of the product, packaging, and shipping label. We will review the issue and provide an appropriate replacement, refund, or return instructions.
Refunds
Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected. Financial institutions may require additional time to post the refund.
Exchanges
Product availability changes frequently. The fastest way to obtain a different size or item may be to return the original item and place a new order after the return is approved.
Email: support@memsupplyco.com
Phone: (253) 380-0891