Frequently asked questions
Straight answers for serious operators.
Use these general answers as a starting point. Product pages and official policies provide the final details.
Frequently asked
Ordering, products, and support.
Where does MEM Supply ship from?
Products can be fulfilled from different suppliers or locations. One order may arrive in separate shipments.
How long does processing take?
Processing varies by product and fulfillment source. Use the current shipping policy and order communication for confirmed expectations.
Can I return an item?
Eligible standard products may be returned within 30 days after contacting MEM. Return shipping is the customer’s responsibility and no restocking fee is planned.
How do I choose the right size?
Start with the product-specific manufacturer chart. The general Size & Fit page explains how to measure and interpret common fit terms.
Are all sunglasses safety rated?
No. Ordinary sunglasses and certified safety eyewear are different products. Only rely on a safety rating when it is specifically listed and supported by the manufacturer.
Can MEM help outfit a crew?
Yes. Use Crew Orders for coordinated apparel and decoration, or Buying for a Team for standard bulk purchasing.
Do you offer embroidery?
Embroidery may be sourced for suitable larger projects, but it is not currently an in-house standard service and setup requirements can apply.
Can I view previous orders?
Shopify customer accounts provide order-history and tracking access when enabled.
Where can I find product education?
Field Notes contains workwear, footwear, safety, product-care, and warehouse-operations guides.
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